Terms and Conditions

Last updated: July 2026

These Terms and Conditions apply to services provided by Yorkshire Primary & Community Care Services (YPCHealth) Ltd, trading as YPC Health.

By booking, attending, purchasing or using any service provided by YPC Health, you agree to these Terms and Conditions.

Please read them carefully before booking an appointment or using our services.

​

1. About YPC Health

YPC Health is the trading name of Yorkshire Primary & Community Care Services (YPCHealth) Ltd.

YPC Health provides private healthcare, diagnostic, screening, vaccination, occupational health, training and related clinical services.

Our clinic address is:

YPC Health
1 Skipton Road
Ilkley
LS29 9EH

Our registered office address is:

Yorkshire Primary & Community Care Services (YPCHealth) Ltd
141 Long Causeway
Leeds
West Yorkshire
LS16 8EX

Telephone: 0113 531 4947
Email: info@ypchealth.co.uk

Company number: 10992119
CQC provider ID: 1-5800138463
CQC location registration: 1-12339329955

YPC Health is registered with the Care Quality Commission where required for regulated activities.

These Terms and Conditions apply to services provided at our clinic, remotely by telephone or video, at a patient’s home, at a business premises, or at another agreed location.

2. Nature of our services

YPC Health provides private healthcare, diagnostic, screening, vaccination, occupational health, training and related clinical services.

Our services may include, but are not limited to:

• Private GP appointments

• Blood tests and phlebotomy

• ECGs and heart monitoring

• Respiratory testing and spirometry

• Ear wax removal

• Travel and general vaccinations

• Health screening and medical assessments

• Occupational health assessments and health surveillance

• Workplace medicals and employee health services

• First aid and clinical training

• Home visits and off-site services where appropriate

Our services are separate from NHS services. Using YPC Health does not affect your NHS GP registration or your right to access NHS care.

YPC Health is not an emergency service. If you have symptoms requiring urgent or emergency medical care, including chest pain, severe shortness of breath, signs of a stroke, severe bleeding, sudden collapse, or any other medical emergency, you should call 999.

For urgent NHS advice, please contact NHS 111.

We reserve the right to advise you to seek NHS, urgent, emergency or specialist care where this is clinically appropriate.

3. Booking an appointment

Appointments can be booked online, by telephone, by email, or directly with our team.

When booking, you must provide accurate personal details, contact information and any relevant medical information requested.

It is your responsibility to ensure that the appointment type you book is suitable for the service you require. If you are unsure which appointment to book, you should contact us before booking.

Appointments are subject to availability and may be rescheduled where necessary due to clinician availability, sickness, operational issues or circumstances outside our control.

4. Consent to care and treatment

We will seek your consent before providing care, treatment, examination, testing, vaccination, procedures or sharing information, except where the law allows or requires otherwise.

Consent must be given voluntarily, by a person with capacity to make the decision, after receiving appropriate information about the proposed care or treatment, including the nature of the service, expected benefits, material risks, alternatives and any relevant limitations.

You may withdraw consent at any time. If consent is withdrawn, we may be unable to continue with the appointment, test, treatment, vaccination, procedure, report or service.

For some services, verbal consent may be sufficient. For other services, we may ask you to complete or sign a consent form before proceeding.

Payment for a service does not remove the need for clinical consent. Consent does not guarantee that a service will be provided if the clinician decides it is not clinically appropriate.

Where a person lacks capacity to consent, we will act in accordance with applicable law, professional guidance and the person’s best interests.

5. Children and young people

YPC Health may provide services to children and young people where the service is appropriate, within our scope, and where valid consent is in place.

For children and young people, consent will be considered in line with age, understanding, capacity, parental responsibility, safeguarding duties and applicable professional guidance.

A parent or person with parental responsibility will usually need to attend or provide consent for a child’s appointment, test, vaccination, treatment or procedure.

Young people aged 16 or 17 may usually consent to their own care where they have capacity to make the relevant decision.

Children under 16 may be able to consent to their own care if the clinician considers that they have sufficient understanding and intelligence to fully understand what is proposed.

We may ask for evidence of parental responsibility, identity, consent or authority to act on behalf of a child or young person.

We may decline or delay a service for a child or young person if consent is unclear, if parental responsibility is disputed, if the young person does not agree, if further information is required, or if the clinician does not consider the service clinically appropriate.

Where appropriate, we may encourage or require information to be shared with the child’s NHS GP, parent, guardian or another healthcare professional.

Confidentiality applies to children and young people, but information may be shared where there is a safeguarding concern, risk of serious harm, legal obligation, or another lawful reason to do so.

Safeguarding concerns may be shared with appropriate services in line with legal and professional duties.

6. Parental responsibility and authority to consent

Where a child or young person is booked for an appointment or service, the person booking must confirm that they have parental responsibility or appropriate authority to arrange the appointment and consent to the service, unless the young person is able to consent for themselves.

We may request evidence of parental responsibility, legal guardianship or authority to act on behalf of the child.

Where parental responsibility is disputed, unclear or shared between people who disagree about the proposed service, we may decline or delay providing the service until the position is clarified.

We reserve the right to refuse to provide non-urgent care, tests, vaccinations, reports or letters for a child or young person where consent or authority is unclear.

7. Private GP appointments

YPC Health provides private GP appointments by face-to-face consultation, telephone consultation or video consultation, subject to clinical suitability and availability.

Private GP appointments are separate from NHS GP services. Using our private GP service does not affect your NHS registration or your right to NHS care.

Appointment length and suitability

Patients are responsible for choosing an appointment length that is suitable for the number and complexity of concerns they wish to discuss.

A short follow-up appointment is intended for one brief follow-up issue that has already been discussed with us previously.

A standard GP appointment is intended for one main medical concern, a straightforward review, or a simple prescription or referral request.

An extended GP appointment is recommended for multiple concerns, complex symptoms, longer medical histories, mental health concerns, detailed medication reviews, review of several results, or appointments involving complex forms, reports or referrals.

If the GP feels there is not enough time to deal with all concerns safely within the booked appointment, they may prioritise the most important issue, recommend a further appointment, or extend the appointment if time is available.

Additional GP time is charged separately. Payment for an appointment does not guarantee that all concerns can be fully dealt with within the booked time.

GP appointment fees

The GP appointment fee covers the consultation time with the GP only, unless a specific package or written agreement states otherwise.

Our GP appointment fees are:

ServiceFee

Standard GP appointment, up to 20 minutes£90

Extended GP appointment, up to 40 minutes£160

Short follow-up appointment, up to 10 minutes£55

Additional GP time, where available£45 per extra 10 minutes

Additional GP service fees

Additional GP work is charged separately unless it is specifically included in a package or agreed in writing.

Additional GP service fees include:

Additional serviceFee

Private prescription issued during an appointment£15

Repeat/private prescription outside an appointment£35

Specialist referral letterfrom £40

Imaging referral letterfrom £40

Insurance or pre-authorisation letter£50

Simple letter or certificatefrom £45

Complex letter, form, report or medical summaryfrom £95

Review of external results outside an appointmentfrom £45

Urgent same-day letter or report add-on£30

Blood tests, ECGs, vaccinations, swabs, injections, imaging, medication costs and other investigations are charged separately.

Where additional work is required after your appointment, we will confirm the likely cost before completing it wherever possible.

8. Clinical discretion

All clinical decisions are made by the clinician responsible for your care.

Payment for an appointment or service does not guarantee that a prescription, referral, investigation, letter, certificate, fit note, report, vaccination, treatment or specific outcome will be provided.

A clinician may decline, delay or defer a request if they do not feel it is clinically appropriate, if further information is required, if an examination or investigation is needed, if specialist input is required, or if the request is outside the scope of our service.

We may advise you to contact your NHS GP, NHS 111, 999, a specialist service, or another appropriate healthcare provider where clinically necessary.

9. Prescriptions

Private prescriptions may be issued where clinically appropriate and at the discretion of the prescribing clinician.

A prescription issue fee may apply. Medication costs are not included in the prescription fee and are paid separately to the pharmacy or medicine supplier.

We do not guarantee that a prescription will be issued following an appointment.

In some cases, we may require further information before prescribing. This may include medical records, previous prescriptions, blood test results, monitoring, examination, specialist advice or confirmation from your NHS GP.

We may decline to prescribe certain medicines, including controlled drugs, high-risk medicines, medicines requiring specialist monitoring, or medicines that are not appropriate to prescribe privately or remotely.

Repeat prescriptions outside an appointment may require a further GP review and may be charged separately.

10. Referral letters, forms and reports

Referral letters, medical letters, certificates, fit notes, forms, reports and medical summaries are provided only where clinically appropriate and at the discretion of the clinician.

These services are charged separately unless specifically included in a package or agreed in writing.

Simple referral letters start from £40. More detailed letters, reports, forms or medical summaries may cost more depending on the complexity and time required.

We reserve the right to decline to provide a letter, certificate, form or report if there is insufficient information, if the request is not clinically appropriate, or if it falls outside the scope of our service.

Payment for an appointment does not guarantee that a letter, referral, certificate, form or report will be provided.

11. Tests, investigations and results

YPC Health can arrange a range of private tests and investigations, including blood tests, ECGs, swabs, vaccinations, diagnostic tests and other investigations.

Tests and investigations are charged separately unless specifically included in a package.

Your clinician may recommend tests based on your symptoms, medical history and clinical needs. Patients may request specific tests, but the clinician will advise whether they are appropriate.

Laboratory and investigation turnaround times are estimates only and may vary depending on the laboratory, courier, external provider, sample quality, public holidays or circumstances outside our control.

Some tests may need repeating if a sample is unsuitable, delayed, lost, damaged, haemolysed, clotted, insufficient, incorrectly labelled, or rejected by the laboratory. Additional fees may apply depending on the circumstances.

Results may require a further appointment, clinician review or additional investigation. Review of external results or results outside an appointment may be charged separately.

If urgent or clinically significant results are received, we will make reasonable efforts to contact you using the contact details you have provided.

12. Service-specific consent

Some services may require additional consent, screening questions, clinical assessment or written documentation before they can be provided.

This may include, but is not limited to:

• Blood tests and phlebotomy

• ECGs and heart monitoring

• Spirometry and respiratory testing

• Ear wax removal

• Vaccinations and injections

• Travel health services

• Health screening

• Occupational health assessments

• Sharing reports with employers, insurers, schools, NHS GPs, consultants or other third parties

• Home visits and off-site services

• Services involving children or young people

If required consent, information or documentation is not provided, we may be unable to provide the service.

13. Vaccinations, injections and treatments

Vaccinations, injections and treatments are provided subject to suitability, availability, clinical assessment and stock availability.

A clinician may decline to provide a vaccination, injection or treatment if it is not clinically appropriate, if there are contraindications, if further information is required, or if the service is outside our scope.

Fees for vaccinations, injections and treatments may include the appointment, product, administration and associated clinical checks unless otherwise stated.

Some vaccination courses require more than one dose. It is your responsibility to attend follow-up doses as advised.

14. Occupational health and business services

YPC Health provides occupational health and business services, including workplace health surveillance, medical assessments, vaccinations, training, testing and reporting.

Business services may be subject to separate written quotes, proposals, service agreements, purchase orders or contracts.

Where a separate written agreement exists, that agreement will take priority over these general Terms and Conditions where there is a conflict.

Employers are responsible for providing accurate employee details, risk information, workplace exposure information and any other information required to deliver the agreed service safely and appropriately.

Reports will be provided in line with the agreed scope of work and applicable consent requirements.

15. Occupational health consent and reports

For occupational health services, the employer may request and pay for the service, but the individual being assessed will usually be asked to provide consent before an assessment takes place and before a report is released, where required.

Occupational health reports will usually be limited to relevant fitness for work, workplace adjustment, health surveillance or work-related health information.

We will not usually disclose full clinical records to an employer.

If an employee does not consent to an occupational health assessment or report being released, this may limit the advice we can provide to the employer.

Employers are responsible for making workplace decisions based on occupational health advice, risk assessments, health and safety duties and employment law obligations.

16. Fees and payment

Fees must be paid in full at the time of booking, at the appointment, or by the date stated on an invoice, unless otherwise agreed in writing.

We accept payment by card, cash, bank transfer or invoice, where agreed. Some payment methods may only be available for certain services or customers.

For individual/private patient appointments, payment is usually required at the time of booking or before the appointment takes place.

For business, occupational health, training or corporate services, payment may be made by invoice where this has been agreed in advance.

We reserve the right to request payment before an appointment, service, prescription, report, letter, test result or certificate is released.

Prices may change from time to time. The price payable will usually be the price confirmed at the time of booking or quotation, unless additional services are requested or required.

Additional services may be charged separately. This includes, but is not limited to, prescriptions, medication costs, referral letters, imaging requests, insurance letters, medical certificates, fit notes, forms, reports, review of external results, blood tests, ECGs, swabs, vaccinations, injections, imaging, laboratory costs and other investigations.

We will inform you of additional fees before carrying out chargeable additional work wherever possible.

Where payment is made by invoice, payment must be made by the due date stated on the invoice. We reserve the right to charge reasonable administration fees, interest or recovery costs for late payment where permitted by law.

YPC Health may use third-party payment providers to process payments. Payment provider terms may also apply.

17. Cancellations, rearrangements and non-attendance

Please give as much notice as possible if you need to cancel or rearrange an appointment.

Unless otherwise stated or agreed in writing, appointments cancelled with less than 24 hours’ notice, or missed appointments, may be charged in full.

For longer appointments, specialist clinics, home visits, occupational health work, training courses, group bookings, vaccine appointments, or appointments requiring specific preparation, a longer cancellation period may apply. This will be confirmed where relevant.

If you arrive late, your appointment may still need to end at the original scheduled time. If there is not enough time to safely provide the service, we may need to rearrange the appointment and a charge may apply.

If we need to cancel or rearrange your appointment, we will make reasonable efforts to offer an alternative appointment or refund any fee paid for a service that has not been provided.

18. Statutory cancellation rights for online, telephone and email bookings

If you book a service online, by telephone or by email, you may have cancellation rights under the Consumer Contracts Regulations.

Where you ask us to provide a service within 14 days of booking, you agree that we may begin providing the service during that cancellation period.

If the service is fully provided within that period, you may lose the right to cancel that service once it has been completed.

If you cancel after we have started providing a service, you may be required to pay for the part of the service already provided and for any reasonable costs already incurred.

These terms do not affect your statutory rights.

19. Home visits and off-site appointments

Home visits and off-site appointments are subject to availability, location, clinical suitability and staff safety.

Additional travel fees may apply.

We reserve the right to decline or cancel a home visit or off-site appointment if it is not clinically appropriate, if the environment is unsafe, if access is unsuitable, or if the service required cannot be safely provided outside the clinic.

If urgent or emergency care is required, you should call 999 or seek appropriate NHS urgent care.

20. Patient responsibilities

You are responsible for providing accurate and complete information about your medical history, symptoms, medications, allergies, pregnancy status where relevant, previous test results and any other information that may affect your care.

You must inform us if your symptoms change, worsen, or if you develop new symptoms before or after an appointment.

You are responsible for following any advice given, arranging follow-up appointments where recommended, and seeking urgent or emergency care if required.

You are responsible for ensuring that your contact details are accurate and up to date.

YPC Health is not responsible for any harm caused by inaccurate, incomplete or withheld information.

21. Medical records and communication with other healthcare providers

We will keep records of the care and services we provide.

With your consent, or where otherwise permitted or required by law, we may share relevant information with your NHS GP, consultant, specialist, laboratory, pharmacy, hospital, employer, insurer, safeguarding body or other healthcare provider.

We may recommend that information is shared with your NHS GP or another healthcare provider where this is important for your ongoing care.

In some circumstances, we may be required to share information without consent, including where there is a serious risk of harm, a safeguarding concern, a legal obligation, or another lawful basis for disclosure.

22. Confidentiality and data protection

We process personal and medical information in accordance with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

We will only collect and use information that is necessary to provide services, manage bookings, maintain medical records, process payments, communicate with you, meet regulatory requirements and operate our service safely and effectively.

Further information about how we collect, use, store and share personal information is set out in our Privacy Policy.

You have rights in relation to your personal data, including the right to request access to your records, subject to applicable legal and professional requirements.

23. Chaperones

A chaperone may be offered or required for certain examinations or procedures.

You may request a chaperone when booking or during your appointment.

If an appropriate chaperone is not available and one is required, the appointment or examination may need to be rearranged.

A clinician may decline to proceed with an examination without a chaperone where they consider one to be necessary.

24. Behaviour and safety

We expect all patients, visitors, staff and contractors to behave respectfully.

We will not tolerate abusive, threatening, discriminatory, aggressive or inappropriate behaviour.

We reserve the right to refuse or withdraw services, ask a person to leave the premises, cancel future appointments, or contact the police where behaviour presents a risk to staff, patients or others.

25. Service limitations and outcomes

Healthcare services can reduce risk, support diagnosis and provide treatment or advice, but outcomes cannot be guaranteed.

We do not guarantee that a particular diagnosis, treatment, prescription, referral, result, certificate, report or outcome will be achieved.

Clinical advice is based on the information available at the time of the appointment or review. Further information, test results or changes in symptoms may alter the advice given.

Where services involve external providers, including laboratories, couriers, pharmacies, hospitals, imaging providers or specialist clinics, YPC Health is not responsible for delays, errors or failures caused by those external providers, although we will make reasonable efforts to assist where appropriate.

26. Complaints and feedback

We aim to provide a high standard of care and service.

If you are unhappy with any aspect of our service, please contact us so we can try to resolve the matter.

Complaints can be made by contacting:

YPC Health
1 Skipton Road
Ilkley
LS29 9EH

Email: info@ypchealth.co.uk
Telephone: 0113 531 4947

We will acknowledge complaints and aim to investigate and respond within a reasonable timeframe. Some complaints may take longer depending on complexity, the need to obtain records, staff availability or input from external providers.

Making a complaint will not affect your right to receive appropriate care.

27. Refunds

Refunds may be provided where a service has been cancelled by YPC Health, where a service has not been provided, or where we agree that a refund is appropriate.

Refunds are not usually provided where a consultation, appointment, test, vaccination, treatment, report, letter or other service has already been provided.

Refunds are not usually provided because a patient did not receive the outcome they hoped for, including where a prescription, referral, letter, certificate, investigation or treatment was not clinically appropriate.

Where external costs have already been incurred, such as laboratory fees, medication costs, vaccine costs, courier fees, room hire or clinician fees, these may be deducted from any refund.

These terms do not affect your statutory rights.

28. Website information

Information on our website is provided for general information only and should not be treated as a substitute for medical advice.

Website information may change from time to time and may not always reflect individual circumstances, current availability, current prices or clinical suitability.

You should seek professional medical advice for concerns about your health.

29. Changes to services, prices and terms

We may update our services, prices and these Terms and Conditions from time to time.

The version of the Terms and Conditions in force at the time of booking or service provision will usually apply, unless a change is required by law, regulation, clinical governance, safety concerns or operational need.

We recommend checking these Terms and Conditions before booking.

30. Liability

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

YPC Health is not responsible for indirect losses, loss of earnings, loss of opportunity, travel costs, third-party costs, or other consequential losses arising from use of our services, except where the law says otherwise.

We are not responsible for delays or failures caused by events outside our reasonable control, including laboratory delays, courier delays, pharmacy issues, IT failures, severe weather, staff sickness, supply shortages, public health events or other circumstances outside our control.

31. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

32. Contact details

If you have any questions about these Terms and Conditions, please contact:

YPC Health
1 Skipton Road
Ilkley
LS29 9EH

Telephone: 0113 531 4947
Email: info@ypchealth.co.uk

Registered office:

Yorkshire Primary & Community Care Services (YPCHealth) Ltd
141 Long Causeway
Leeds
West Yorkshire
LS16 8EX

Company number: 10992119
CQC provider ID: 1-5800138463
CQC location registration: 1-12339329955