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Terms & Conditions

Who we are

Yorkshire Primary & Community Care Services (YPCHealth) Ltd is company registered in England (company number 10992119), trading as YPCHealth Ltd, registered with the Care Quality Commission (CQC) (registration number 1-5800138463) to provide treatment of disease, disorder or injury and for diagnostic and screening procedures.

 

Our registered address is:

141 Long Causeway

Leeds, West Yorkshire

LS16 8EX

0113 531 4947

 

www.ypchealth.co.uk

info@ypchealth.co.uk

Terms and Conditions of Service

1. Introduction

1.1. These Terms and Conditions of Service ("Terms") govern the relationship between Yorkshire Primary & Community Care Services (YPCHealth) Ltd ("Clinic" or "We") and the individual seeking healthcare services ("Client" or "You"). By engaging our services, you agree to comply with and be bound by these Terms.

2. Services

2.1. The Clinic shall provide healthcare services in accordance with applicable laws and regulations, including those outlined by the Care Quality Commission (CQC).

2.2. The specific services provided will be detailed in a separate treatment plan or agreement.

3. Appointment Booking

3.1. Appointments can be scheduled by contacting our clinic via phone, email, or our online booking system.

3.2. Appointments are subject to availability and will be confirmed by the Clinic.

4. Client Responsibilities

4.1. The Client shall provide accurate and complete medical history information to the Clinic. We will not be responsible for issues arising from

4.2. The Client must attend appointments punctually. Late arrivals may result in shortened consultation times or not going ahead.

4.3. The Client is responsible for ensuring that any recommended treatments or procedures are suitable and safe for their medical condition.

4.4. The Client must inform the Clinic of any changes to their contact information.

Client Honesty and Disclosure

  1. Honesty and Full Disclosure: We value honesty and open communication with our clients. It is essential for us to provide the best possible care and services. Clients are expected to provide accurate and complete information regarding their medical history, conditions, and any other relevant details during appointments and interactions with our healthcare professionals.

  2. Non-Responsibility for Misrepresentation: The clinic cannot be held responsible for any issues or adverse outcomes that may arise as a result of a client providing false, misleading, or incomplete information, whether intentional or unintentional. Clients are responsible for the accuracy and completeness of the information they provide.

  3. Impact on Diagnosis and Treatment: Providing inaccurate or incomplete information may impact the accuracy of diagnosis and the effectiveness of treatment or services. Clients are encouraged to share all pertinent details related to their health and medical history to ensure safe and appropriate care.

  4. Client Accountability: Clients are accountable for the consequences of any misrepresentations or omissions of information, including any resulting medical or legal implications.

  5. Professional Judgment: Our healthcare professionals rely on the information provided by clients to make informed decisions regarding diagnosis, treatment, and care plans. The clinic's actions and recommendations are based on the information available at the time of the consultation.

By engaging in our services, clients acknowledge and accept the terms and conditions outlined in this section regarding honesty, disclosure, and the clinic's non-responsibility for issues arising from client misrepresentation. Open and truthful communication is fundamental to ensuring the best possible care and outcomes.

 

5. Fees and Payment

5.1. The Client shall be responsible for the payment of all fees associated with services provided by the Clinic.

5.2. Fees are outlined in the Clinic's fee schedule, which may be subject to change with prior notice.

5.3. Payment can be made by cash, credit/debit card, electronic transfer, or other methods as agreed upon with the Clinic.

5.4. The Clinic may charge interest on overdue payments.

6. Cancellation, Rescheduling, and No-Shows

6.1. The Client must provide at least 48 hours notice to cancel and or reschedule an appointment, or a cancellation fee may apply.

6.2. Failure to attend a scheduled appointment without prior notice may result in no refunds, no rescheduling opportunities and/or a no-show fee.

7. Data Protection

7.1. The Clinic complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

7.2. The Clinic will only collect and process your personal information as necessary for the provision of healthcare services.

8. Complaints

8.1. If the Client has any concerns or complaints, they should contact the Clinic promptly. We will aim to resolve issues in accordance with our complaints procedure and CQC regulations.

9. Termination

9.1. The Clinic reserves the right to terminate the provision of services to the Client in accordance with applicable laws and regulations.

10. Governing Law

10.1. These Terms and the provision of services by the Clinic shall be governed by and construed in accordance with English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to Terms

11.1. The Clinic reserves the right to update these Terms from time to time. Clients will be notified of any changes.

12. Insurance

12.1. The Client is responsible for their own insurance coverage related to healthcare services received at the Clinic.

13. Obligations of the Client

13.1. The Client is responsible for verifying that the services offered by the Clinic meet their individual healthcare needs.

14. Zero Tolerance Policy

14.1. The Clinic operates a zero-tolerance policy towards any form of verbal or physical abuse towards our staff.

15. Courier-Related Issues

15.1. The Clinic cannot be held responsible for courier-related issues, including delays or loss of documents or samples in transit.

16. Consent Procedure

16.1. In order to provide any service, the Clinic will require the Client's consent, obtained in accordance with applicable laws and regulations.

17. Students/Trainees/Observers

17.1. From time to time, the Clinic may have students, trainees, or observers working with us under supervision. If this was to be the case you would be informed in advance and if  you do not wish this to happen, please let us know.

18. Appointment Times

18.1. The Clinic is committed to accommodating appointment times that are convenient for the Client. Specific time slots will be provided within a given window to offer flexibility.

18.2. While we strive to adhere to the scheduled appointment times, there may be instances when appointments run over the allocated time. We understand the value of your time and will make every effort to minimise these occurrences, ensuring that your appointments are as punctual as possible while maintaining the quality of care provided. Your understanding and patience in such situations are greatly appreciated.

19. Terms and Conditions for G.P Services

19.1. In addition to the above terms, if you are seeking General Practitioner (G.P) services, please refer to our specific G.P Terms and Conditions provided separately.

20. Referrals

  1. Referral Process: In some cases, the healthcare services provided by the Clinic may require a referral to a specialist or another healthcare provider. Referrals will be made at the discretion of the Clinic's healthcare professionals when it is deemed necessary for the Client's medical care.

  2. Specialist Referrals: If a specialist referral is required, the Clinic will provide the Client with details of the recommended specialist and assist in arranging the referral. The choice of specialist is typically based on their expertise and ability to address the Client's specific medical needs.

  3. Client Consent: Before making any referral, the Clinic will seek the Client's informed consent. This will include explaining the reasons for the referral, the expected benefits, and any associated costs or insurance considerations.

  4. Third-Party Services: Referrals to third-party healthcare providers, laboratories, or diagnostic services may be necessary for certain medical assessments or tests. The Client acknowledges that these services are provided by external entities and are subject to their respective terms and conditions.

  5. Responsibility: While the Clinic will facilitate referrals, it is the Client's responsibility to follow through with any recommended referrals and appointments. Failure to do so may impact the effectiveness of the healthcare services provided.

  6. Feedback and Coordination: The Clinic will maintain open communication with referred specialists or healthcare providers to ensure coordinated care. The Client's feedback on the referral process and the care received is valuable and will be considered in ongoing treatment planning.

  7. Referral Records: Records of referrals and communications with specialists or other healthcare providers will be documented in the Client's medical file, in compliance with data protection regulations.

  8. Costs: Additional referral fees may apply and will be discussed prior to completion

By engaging our services, you acknowledge and agree to the referral process outlined in these terms and conditions. Referrals are made in the best interest of your health and well-being, and we are committed to providing you with the highest standard of care.

Please note that the specific referral process and requirements may vary depending on your clinic's policies and the healthcare services you offer. This section can be customised further to align with your clinic's procedures and practices.

 


Certainly, here's a section addressing General Practitioner (G.P.) services in your terms and conditions:

General Practitioner (G.P.) Services

  1. Scope of G.P. Services: We offer General Practitioner (G.P.) services to address a wide range of medical concerns and healthcare needs. Our G.P. services encompass comprehensive assessments, diagnoses, treatment plans, prescriptions, and medical consultations.

  2. Appointment Booking: Clients can schedule appointments with our G.P. by contacting our clinic through our designated appointment booking channels, which may include phone, email, or our online booking system.

  3. Appointment Confirmation: Upon booking an appointment, clients will receive a confirmation notification, including the date and time of the scheduled G.P. consultation.

  4. Medical Assessments: Our G.P. will conduct thorough medical assessments, taking into consideration the client's medical history, symptoms, and any additional information provided.

  5. Diagnoses and Treatment Plans: Based on the assessment, our G.P. will provide a diagnosis and recommend a suitable treatment plan. Clients are encouraged to engage in open and honest communication with the G.P. to ensure accurate diagnoses and personalised treatment.

  6. Prescriptions: If medication is deemed necessary as part of the treatment plan, prescriptions will be provided. Clients may have the option of receiving a written prescription for in-pharmacy collection or opt for medication delivery to their home address at an additional expense. Prescription fees apply, and payment must be made before medications are released.

  7. Follow-Up Appointments: Our G.P. may recommend follow-up appointments to monitor progress, adjust treatment plans, or address any ongoing health concerns. The scheduling of follow-up appointments will be discussed during the initial consultation.

  8. Video/Telephone Consultations: In addition to in-person consultations, the offers video and telephone consultation options for G.P. services, providing clients with convenient access to medical care when an in-person visit is not feasible or preferred.

  9. Emergency Care: In the event of a medical emergency during a G.P. consultation, our healthcare professionals will take immediate action to ensure the client's safety and well-being. This may include contacting emergency services or providing immediate care.

  10. Client Responsibilities: Clients are responsible for providing accurate information about their medical history, symptoms, and any relevant details during G.P. consultations. Open and honest communication is vital for effective diagnoses and treatment.

  11. Informed Consent: Clients will be asked to provide informed consent for medical procedures, treatments, and prescriptions recommended by the G.P. It is important for clients to understand and agree to the proposed interventions.

  12. Medical Records: The clinic maintains secure and confidential medical records for clients receiving G.P. services. Access to these records is governed by applicable data protection laws. These records will not be shared with other healthcare providers, such as the NHS or other private services, prior to your consent.

By utilising our G.P. services, clients acknowledge and accept the terms and conditions outlined in this section. We are dedicated to delivering high-quality medical care, focusing on accurate diagnoses, effective treatment, and client well-being.

 

 

Private Prescriptions

  1. Prescription Services: The Clinic may issue private prescriptions to Clients when medically appropriate and in accordance with applicable regulations. Private prescriptions are typically required for medications not covered by the NHS or for services not provided under NHS guidelines.

  2. Prescription Fees: Clients acknowledge that private prescriptions are subject to prescription fees. The current prescription fee schedule is available upon request and is subject to change with prior notice.

  3. Prescription Delivery: Clients have the option to receive their prescribed medications through one of the following methods:

    • Written Prescription: Clients may choose to collect their prescription in person from the Clinic. The prescription can be filled at a pharmacy of their choice. Any costs associated with filling the prescription are the responsibility of the Client.

    • Home Medication Delivery: Clients may opt for the convenience of having prescribed medications delivered to their home address. This service incurs additional expenses, which will be detailed in the current fee schedule.

  4. Payment for Medications: Payment for prescription medications must be made in full prior to the release of medications. The Clinic will provide the Client with information on payment methods and instructions for payment.

  5. Medication Costs: Clients are responsible for the costs of prescribed medications, including any dispensing fees charged by the chosen pharmacy (if applicable). The Clinic does not control or influence the pricing of medications at external pharmacies.

  6. Prescription Records: The Clinic will maintain records of private prescriptions issued to Clients, including the medication details, dosage instructions, and issuance date. These records are kept in compliance with data protection regulations.

  7. Prescription Renewals: Clients should be aware that private prescriptions are subject to renewal in accordance with clinical necessity. Clients are responsible for ensuring that they have a valid prescription for ongoing medication needs.

  8. Medication Delivery Times: For Clients opting for home medication delivery, the Clinic will provide estimated delivery times. It is the Client's responsibility to be available to receive the medication delivery or to provide appropriate delivery instructions.

By accepting private prescription services from the Clinic, Clients agree to adhere to the terms and conditions outlined in this section. The Clinic aims to facilitate access to necessary medications while ensuring transparency in pricing and payment procedures.

 

Video/Telephone Consultation

  1. Purpose and Availability: The Clinic recognises the convenience and accessibility of video and telephone consultations for Clients. Video/telephone consultations may be offered as an alternative to in-person appointments, subject to clinical suitability.

  2. Scheduling Video/Telephone Consultations: Clients can request video/telephone consultations by contacting the Clinic through our designated channels, including phone, email, or the online booking system. Appointments are scheduled based on the availability of healthcare professionals.

  3. Informed Consent: Clients acknowledge that video/telephone consultations have unique characteristics and limitations compared to in-person appointments. By participating in a video/telephone consultation, Clients provide their informed consent for this mode of healthcare service.

  4. Technology Requirements: To participate in video consultations, Clients must have access to suitable technology, including a computer, smartphone, or tablet, with a stable internet connection and relevant software. The Clinic is not responsible for technical issues beyond our control.

  5. Privacy and Confidentiality: The Clinic prioritises the privacy and confidentiality of Clients during video/telephone consultations. Encrypted communication platforms may be used to ensure the security of personal health information.

  6. Virtual Waiting Room: Clients are advised to join the virtual waiting room or log in for the consultation at the scheduled appointment time. Delays in joining the consultation may result in reduced consultation time.

  7. Quality of Consultation: The quality of healthcare provided during video/telephone consultations is upheld to the same professional standards as in-person appointments. Healthcare professionals will strive to provide thorough assessments, diagnoses, and treatment recommendations.

  8. Prescriptions and Referrals: If deemed necessary, healthcare professionals may issue prescriptions or make referrals during video/telephone consultations. Clients are responsible for understanding and following the instructions provided.

  9. Technical Issues: In the event of technical issues or interruptions during a video/telephone consultation, the Clinic will make reasonable efforts to re-establish the connection. If this is not possible, the consultation may be rescheduled or continued by other means, as determined by the healthcare professional.

  10. Fees: Fees for video/telephone consultations are outlined in the current fee schedule and are the responsibility of the Client. Payment should be made prior to the consultation, as detailed in the Payment section of these Terms and Conditions.

  11. Prescription Delivery: If prescriptions are issued during a video/telephone consultation, Clients can choose to have medications delivered to their home address at additional expenses, as explained in the Private Prescriptions section of these Terms and Conditions.

  12. Follow-Up: Follow-up appointments or actions resulting from a video/telephone consultation will be communicated to the Client as part of the healthcare plan. Clients are responsible for adhering to these recommendations.

By engaging in video/telephone consultations with the Clinic, Clients agree to adhere to the terms and conditions outlined in this section. These consultations are designed to provide flexibility in accessing healthcare services while maintaining the quality and confidentiality of care.

 

Blood Tests and Phlebotomy Consultation

  1. Purpose of Blood Tests: Blood tests are a valuable diagnostic tool used to assess various aspects of a Client's health, including but not limited to, blood cell counts, organ function, and disease markers. Phlebotomy consultations are conducted to collect blood samples for testing.

  2. Recommendation for Blood Tests: Based on your healthcare needs and the clinical judgment of our healthcare professionals, blood tests may be recommended as part of your diagnostic or monitoring process. These recommendations are made with your well-being in mind.

  3. Informed Consent: Clients provide their informed consent for blood tests and phlebotomy procedures. This consent includes an understanding of the purpose of the tests, potential risks, and the use of personal health information in the testing process.

  4. Scheduling Blood Tests: Blood tests are scheduled as part of your healthcare plan. Clients are responsible for scheduling these tests promptly and following any fasting or preparation instructions provided by the Clinic.

  5. Phlebotomy Consultation: During a phlebotomy consultation, a trained phlebotomist or healthcare professional will collect the necessary blood samples. Clients are encouraged to ask questions and seek clarification about the procedure.

  6. Results and Interpretation: Blood test results will be communicated to Clients once available. Interpretation of the results will be provided by the Clinic's healthcare professionals, who will explain the implications and any necessary follow-up actions.

  7. Privacy and Confidentiality: The Clinic ensures the privacy and confidentiality of blood test results and personal health information in accordance with applicable data protection regulations.

  8. Fees: Clients acknowledge that blood tests may incur associated fees, which are detailed in the current fee schedule. Payment for blood tests is the responsibility of the Client and should be made as outlined in the Payment section of these Terms and Conditions.

  9. Prescription and Referrals: If blood test results indicate the need for prescriptions or referrals to specialists or other healthcare providers, these will be provided as part of the healthcare plan, subject to clinical necessity.

  10. Follow-Up: Based on blood test results, follow-up appointments or actions may be recommended by the Clinic's healthcare professionals. Clients are responsible for adhering to these recommendations to ensure their continued health and well-being.

  11. Children and Blood Tests: For Clients under the age of 16, a parent or guardian's consent is required for blood tests and phlebotomy procedures. The responsible adult will provide informed consent on behalf of the minor.

  12. Needle Phobia: Clients with a known needle phobia or anxiety related to blood tests should inform the Clinic in advance. Healthcare professionals will make reasonable efforts to address these concerns and ensure a comfortable experience.

By accepting blood tests and phlebotomy consultations from the Clinic, Clients agree to adhere to the terms and conditions outlined in this section. These procedures are conducted to support your healthcare needs and provide valuable information for diagnosis and treatment.

 

Phlebotomy Services for Independent Lab Testing

  1. Service Description: The clinic offers phlebotomy services to individuals who have independently arranged laboratory tests through recognised providers such as Medichecks, Forth, Optimale, or similar entities. Our phlebotomy services include the collection of blood or other required samples for laboratory analysis.

  2. Appointment Booking: Clients are responsible for scheduling phlebotomy appointments at our clinic through our designated appointment booking channels, which may include phone, email, or our online booking system. It is essential that clients specify the type of sample collection required during booking as some samples require a centrifuge which we have onsite.

  3. Sample Collection: Clients must arrive at their scheduled appointment with the necessary sample collection kit provided by their chosen laboratory service. Our trained phlebotomists will perform the sample collection with precision and care.

  4. Sample Packaging: Following sample collection, our phlebotomists will appropriately package the samples, ensuring they are ready for dispatch to the designated laboratory. Proper packaging is crucial to maintain sample integrity during transportation.

  5. Courier Services: In most cases, samples will be sent to the laboratory by standard postal or courier services. We will take all necessary precautions to ensure the safe and timely dispatch of samples.

  6. Laboratory Processing: Once samples reach the laboratory, the analysis process is entirely managed by the laboratory service chosen by the client. We have no control or involvement in the laboratory analysis or result generation.

  7. Result Delivery: Laboratory results will be sent directly to the client by the chosen laboratory service, typically via email or a secure online portal. We do mediate or control the result delivery process.

  8. Repeat Testing: In some cases, laboratory samples may not be viable upon arrival at the laboratory, resulting in the need for repeat testing. This occurrence is typically out of our control unless negligence on our part is established. Clients may incur additional costs associated with repeat testing, which will be determined by the laboratory service provider.

  9. Client Responsibilities: Clients are responsible for providing accurate information about their appointment, including the type of sample collection required and any specific instructions from their chosen laboratory service. It is the client's responsibility to ensure that they adhere to the laboratory's sample collection guidelines.

  10. Privacy and Data Protection: We maintain the privacy and confidentiality of client information in accordance with applicable data protection laws. Client data related to phlebotomy services is securely handled and stored.

  11. Liability: We will exercise due care and diligence during the sample collection and packaging process. However, once samples are dispatched to the laboratory, any issues or delays related to laboratory analysis are beyond our control. We shall not be held liable for matters outside our jurisdiction unless negligence on our part is proven.

By utilising our phlebotomy services for independent laboratory testing, clients acknowledge and accept the terms and conditions outlined in this section. We are dedicated to facilitating a smooth and efficient sample collection process while maintaining the highest standards of professionalism and care.

 

Vaccination Consultation

  1. Purpose of Vaccination Consultations: Vaccination consultations are conducted for various purposes, including occupational health, general health promotion, and travel health. These consultations are designed to assess your vaccination needs, provide important information, and administer vaccines when necessary.

  2. Occupational Health Vaccinations: Some employers require specific vaccinations to ensure the health and safety of employees in certain occupational settings. During an occupational health vaccination consultation, our healthcare professionals will evaluate your vaccination status and recommend vaccinations as needed to meet occupational health requirements.

  3. General Health Promotion Vaccinations: Vaccinations play a crucial role in preventing various diseases and promoting overall health. The Clinic may offer vaccinations to promote general health and well-being. Our healthcare professionals will assess your vaccination history and recommend appropriate vaccines based on current medical guidelines.

  4. Travel Health Consultation: For individuals seeking vaccinations for travel purposes, a travel health consultation is conducted to assess your travel itinerary, destination-specific health risks, and vaccination requirements. Travel health consultations may be conducted by telephone to provide you with essential information before administering travel vaccines.

  5. Vaccination History: Clients are encouraged to provide copies of their vaccination history, if available, during the consultation. This information helps our healthcare professionals make informed recommendations regarding additional vaccinations.

  6. Informed Consent: Clients provide informed consent for vaccinations, which includes understanding the purpose of the vaccine, potential side effects, and the use of personal health information in the vaccination process.

  7. Vaccine Administration: Vaccines will be administered by trained healthcare professionals following established protocols. Clients will receive information on the vaccine, potential side effects, and post-vaccination care.

  8. Privacy and Confidentiality: The Clinic prioritises the privacy and confidentiality of your vaccination records and personal health information in accordance with applicable data protection regulations.

  9. Fees: Clients acknowledge that vaccinations may incur associated fees, which are detailed in the current fee schedule. Payment for vaccinations is the responsibility of the Client and should be made as outlined in the Payment section of these Terms and Conditions.

  10. Prescriptions and Documentation: If required, vaccination prescriptions and documentation will be provided to Clients. Clients are responsible for understanding and adhering to any recommendations related to vaccinations.

  11. Follow-Up: Depending on the type of vaccination, follow-up appointments or actions may be recommended by the Clinic's healthcare professionals. Clients are responsible for adhering to these recommendations to ensure their continued health and well-being.

  12. Travel Health Consultation by Telephone: Travel health consultations for vaccination recommendations may be conducted by telephone to provide essential information before travel vaccines are administered.

By engaging in vaccination consultations with the Clinic, Clients agree to adhere to the terms and conditions outlined in this section. Vaccination consultations are conducted to promote health and safety in occupational, general health, and travel settings.

 

Earwax Removal Consultation

  1. Purpose of Earwax Removal Consultations: Earwax removal consultations are conducted to assess and address issues related to earwax impaction or blockage. Our trained clinicians will evaluate your earwax condition and recommend appropriate removal methods as deemed necessary.

  2. Methods of Earwax Removal: The Clinic offers various methods for earwax removal, including micro-suction, syringing, irrigation, or probe removal. Micro-suction is generally considered safer than other methods. The choice of method will be determined by the clinician based on your specific needs and medical history.

  3. Procedure Safety: Earwax removal via micro-suction is considered safe. Procedures are conducted following established protocols outlined in The Aural MicroSuction Procedures Manual. While incidents during earwax removal are uncommon, minor risks may exist.

  4. Possible Risks and Complications: Possible minor risks associated with earwax removal include small nicks to the ear canal, resulting in minor bleeding, soreness, mild discomfort, and short-term ringing in the ear (tinnitus). More serious risks, such as perforation of the eardrum, hearing loss, infection, or persistent tinnitus, are extremely rare but may occur. Accurate past medical history must be provided to minimise these risks. Clients should inform the clinician of any likely movements during the procedure.

  5. Infection Control: The Clinic takes infection control seriously. All equipment used in earwax removal is sterilised or single-use to minimise the risk of infection. However, there is a minimal risk that infection may occur after the procedure once you are out of the clinician's care. Clients are encouraged to contact the clinician for a follow-up visit if they experience any discomfort or worrying symptoms.

  6. Equipment: The suction unit used for earwax removal is CE marked and designed for the removal of fluids and infectious materials. It has been adapted for aural micro-suction. By accepting these terms and conditions, you acknowledge that you have read and understood the possible complications associated with the procedure and agree that the hearing specialist cannot be held responsible for them.

  7. Data Handling: The answers provided during your earwax removal consultation will be stored as part of your case history, along with other patient data. This information will only be shared with other medical professionals when it aids in further assessment or treatment.

By engaging in earwax removal consultations with the Clinic, Clients agree to adhere to the terms and conditions outlined in this section. These procedures are conducted to address earwax-related concerns and maintain ear health

 

Laboratory Samples

  1. Purpose of Laboratory Samples: At times, your healthcare provider may require laboratory testing to aid in the diagnosis, treatment, or monitoring of your health condition. Laboratory samples, such as blood, urine, tissue, or other bodily fluids or substances, may be collected as part of your healthcare assessment.

  2. Sample Collection: The collection of laboratory samples will be performed by trained healthcare professionals or certified phlebotomists following established protocols and safety standards. These samples are collected to assist in the evaluation of your health and to provide valuable information for your medical care.

  3. Informed Consent: Before collecting any laboratory samples, you will be provided with information about the purpose of the test, the procedure involved, and potential risks or discomfort associated with the sample collection. You will be asked to provide informed consent for each specific test or sample collection.

  4. Privacy and Confidentiality: The Clinic prioritises the privacy and confidentiality of your laboratory test results and personal health information in accordance with applicable data protection regulations. Samples collected will be handled and stored securely to protect your privacy.

  5. Laboratory Testing: Laboratory samples will be sent to accredited and certified laboratories for analysis. The results of these tests will be used to inform your diagnosis, treatment plan, or health assessment.

  6. Result Communication: Once laboratory test results are received, they will be communicated to you by your healthcare provider. Your provider will explain the results, their implications for your health, and any recommended actions or follow-up tests or treatments.

  7. Costs: Clients are responsible for any associated costs related to laboratory testing. These costs may vary depending on the type and number of tests required. Payment for laboratory services is the responsibility of the Client and should be made as outlined in the Payment section of these Terms and Conditions.

  8. Sample Storage: In some cases, laboratory samples may be stored for future reference or additional testing. The storage and handling of stored samples will be conducted in compliance with relevant regulations and ethical guidelines.

  9. Sample Disposal: Samples that are no longer needed or that have exceeded their retention period will be disposed of in accordance with applicable regulations and best practices for sample disposal.

  10. Lab-Related Delays and Issues: The Clinic cannot be held responsible for delays or issues caused by the laboratory, as these factors are beyond our control. Delays or issues related to laboratory testing, such as extended processing times or unforeseen complications, may occur. While we strive to provide timely and accurate results, we appreciate your understanding in situations where such delays or issues arise.

By engaging in laboratory sample collection and testing with the Clinic, Clients agree to adhere to the terms and conditions outlined in this section. Laboratory samples are collected to assist in the evaluation and management of your health.

 

Diagnostic Services

  1. Scope of Diagnostic Services: Our clinic offers a range of diagnostic services to assist in the assessment and monitoring of your health. These services include, but are not limited to, the following:

a. Audiograms (Hearing Tests): Audiograms are conducted to evaluate your hearing ability. The results help in the diagnosis of hearing-related conditions and guide recommendations for further evaluation or treatment.

b. Electrocardiograms (ECGs): Electrocardiograms record the electrical activity of your heart. They are essential for diagnosing heart conditions and assessing cardiac health.

c. Spirometry: Spirometry measures your lung function, assisting in the diagnosis and management of respiratory conditions, such as asthma or chronic obstructive pulmonary disease (COPD).

d. General Physical Observations: Height, weight, body mass index (BMI), blood pressure, pulse rate, and oxygen saturation (SpO2) measurements are part of a general physical assessment. These observations provide valuable information about your overall health status.

  1. Professional Assessment: Trained healthcare professionals will conduct these diagnostic services, ensuring accurate and reliable results. Your healthcare provider will interpret the findings and discuss them with you during your consultation.

  2. Informed Consent: Before undergoing any diagnostic service, you will receive information about the purpose of the test, the procedure involved, and any potential risks or discomfort. Your informed consent will be obtained for each specific diagnostic service.

  3. Privacy and Confidentiality: We prioritise the privacy and confidentiality of your diagnostic test results and personal health information. Results will be securely stored and shared only with your healthcare provider, in accordance with applicable data protection regulations.

  4. Result Communication: Once diagnostic test results are available, your healthcare provider will communicate the findings to you. They will explain the results, their implications for your health, and any recommended actions or follow-up tests or treatments.

  5. Costs: Clients are responsible for any associated costs related to diagnostic services. These costs may vary depending on the type and number of tests required. Payment for diagnostic services is the responsibility of the Client and should be made as outlined in the Payment section of these Terms and Conditions.

  6. Limitations: It's important to note that while diagnostic services provide valuable insights into your health, they may have limitations. Some conditions may require additional tests or examinations for a complete diagnosis. Your healthcare provider will discuss any such requirements with you.

By undergoing diagnostic services at our clinic, Clients agree to adhere to the terms and conditions outlined in this section. These services are conducted to assess and monitor your health, and your participation is essential for your overall well-being.

 

Hearing Protection Services

  1. Custom Mold Creation: Our clinic offers comprehensive hearing protection services, including the creation of custom molds for hearing protection devices. These custom molds are designed to provide you with effective hearing protection and optimal comfort.

  2. In-House Mold Creation: We take pride in our in-house mold creation capabilities. Our experienced professionals will make precise impressions of your ear to create custom molds tailored to your unique ear canal shape and hearing protection needs.

  3. Manufacturing Process: Once the impressions are taken, the molds are sent to an external manufacturing facility. The molds are crafted with precision and care to ensure a perfect fit and maximum effectiveness in protecting your hearing.

  4. Direct Delivery to Clients: Upon completion, the custom molds for hearing protection are shipped directly to the Client's preferred address for their convenience. We take every measure to ensure the safe and timely delivery of your custom molds.

  5. Client-Managed Manufacturing: Alternatively, if you prefer to have greater control over the manufacturing process, we can provide you with the initial ear impressions (molds). Clients can then choose to send these molds to their preferred manufacturer for the creation of custom hearing protection devices.

  6. Age Eligibility: Our custom hearing protection services are available to individuals aged 5 years and older. We are committed to addressing the unique hearing protection needs of both children and adults.

  7. Parental/Guardian Consent (Age Under 18): For individuals under the age of 18, parental or guardian consent is required in order for us to provide custom hearing protection services. We prioritise the safety and well-being of young clients and seek parental or guardian approval for their protection.

  8. Professional Guidance: Our hearing protection specialists will provide guidance on selecting the most suitable hearing protection devices and molds based on your specific requirements and activities. They will also offer advice on caring for and maintaining your custom hearing protection for optimal effectiveness.

  9. Costs: Clients are responsible for any associated costs related to custom hearing protection molds and devices. These costs may vary depending on the type of mold and hearing protection device selected. Payment for hearing protection services is the responsibility of the Client and should be made as outlined in the Payment section of these Terms and Conditions.

By engaging in our custom hearing protection services, Clients agree to adhere to the terms and conditions outlined in this section. We are dedicated to safeguarding your hearing and providing you with high-quality hearing protection solutions.

Car Park Services

  1. Free Onsite Car Parking: We are pleased to provide our clients with the convenience of free onsite car parking facilities. These parking spaces are intended for the use of our clients during their appointments and visits to our clinic.

  2. Responsibility for Vehicles and Belongings: While we offer onsite car parking as a complimentary service, please be aware that we cannot accept responsibility for the security or safety of vehicles parked on our premises. Clients are advised to take precautions to secure their vehicles and personal belongings. This includes ensuring that vehicles are locked, and valuable items are not left in plain sight.

  3. Loss or Damage: We regret that we cannot be held responsible for any loss, theft, damage, or vandalism to vehicles or personal property that may occur while parked on our premises. Clients utilise our car park facilities at their own risk.

  4. Vehicle Restrictions: Clients are requested to park their vehicles in designated parking areas only and adhere to any posted restrictions or guidelines related to parking. Parking in a manner that obstructs access or inconveniences others is discouraged.

  5. Security Measures: We may implement security measures such as surveillance cameras in our car park to enhance the safety and security of our premises. These measures are intended to deter unlawful activities.

By utilising our onsite car parking facilities, Clients acknowledge and accept the terms and conditions outlined in this section. While we strive to provide a safe environment, clients are responsible for taking precautions to protect their vehicles and belongings.

 

Home Visits

  1. Home Visitation Services: We understand that some clients may require healthcare services in the comfort of their own homes due to medical conditions, mobility limitations, or other reasons. We offer home visitation services to accommodate such needs.

  2. Appointment Scheduling: Clients interested in home visitation services can request an appointment by contacting our clinic. Our staff will work with you to schedule a suitable date and time for the home visit. Please note due to external factors, such as weather and traffic, appointment times given are approximate and we will do our best to adhere to the agreed time.

  3. Scope of Services: The scope of services available during home visits will be discussed and agreed upon during the appointment scheduling process. It is essential to communicate your specific healthcare needs and requirements to our team to ensure appropriate planning and preparation.

  4. Fees and Additional Costs: Home visitation services may incur additional fees, which will be communicated to the client during the appointment booking process. Clients are responsible for covering these costs, which may include travel expenses and any necessary equipment or supplies.

  5. Safety and Accessibility: Clients are responsible for ensuring a safe and accessible environment for our healthcare professionals during home visits. This includes clear pathways, adequate lighting, and a suitable space for examinations or treatments.

  6. Client Accountability: Clients are accountable for their actions and behavior during home visits. Any disruptive or inappropriate conduct may result in the termination of services.

  7. Cancellation and Rescheduling: If a client needs to cancel or reschedule a home visit appointment, we request that they do so with as much notice as possible to minimise inconvenience. Cancellation and rescheduling policies will be discussed during the appointment scheduling process.

  8. Healthcare Professional's Discretion: Our healthcare professionals will assess the suitability of home visitation services based on the client's specific medical needs and safety considerations. They reserve the right to determine whether a home visit is appropriate for a given situation.

  9. Emergency Situations: In case of a medical emergency during a home visit, our healthcare professionals will take appropriate action to ensure the client's safety and well-being. This may include contacting emergency services or providing immediate care.

By requesting and accepting home visitation services, clients acknowledge and accept the terms and conditions outlined in this section regarding home visits. We are committed to providing quality care while prioritising the safety and comfort of our clients.

See our privacy policy for more information.

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