Terms & Conditions

Who we are

Yorkshire Primary & Community Care Services (YPCHealth) Ltd is company registered in England (company number 10992119), trading as YPCHealth Ltd, registered with the Care Quality Commission (CQC) (registration number 1-5800138463) to provide treatment of disease, disorder or injury and for diagnostic and screening procedures.


Our registered address is:

141 Long Causeway

Leeds, West Yorkshire

LS16 8EX

0113 531 4947






1.1. This Service Agreement will commence on the date of commencement of the first Service as stated in the first Summary of Agreement.

1.2. Following the first supply, additional supplies will be made subject to the issue of a new Summary of the Services provided, which will act as an extension of the full agreement which will cover all future supplies to the Client, until superseded by a new full Agreement.

1.2.1. The duration of each supply agreement is as stated in the Summary.



2.1. The Client shall pay punctually (without previous demand) to the Service Provider the fees noted in the Summary of the Agreement.

2.2. The Service Provider shall be at liberty to vary the fees upon giving one month’s prior notice to the Client.



3.1. Interest shall be payable by the Client on:

3.1.1. Overdue instalments and payments;

3.1.2. All other sums payable or which become payable under this Agreement which are unpaid from the due date of payment;

3.2. At 8% above Bank of England Base Rate from time to time prevailing.

3.3. Any interest payable under sub-clause 4.1 below shall run from day to day and shall accrue after as well as before any judgement.



4.1. The Service Provider may give notice of termination in the event that any of the following events occur;

4.1.1. The Client fails to pay any sum payable under this Agreement on its due date (whether previously demanded or not);

4.1.2. a bankruptcy petition is presented against the Client or the Client has a bankruptcy order or an interim order made against him/her under the Insolvency Act for the time being in force or (in Scotland) becomes notour bankrupt or is sequestrated;

4.1.3. The Client commits any breach of the terms and conditions (whether explicitly or implied) of this Agreement;

4.1.4. Any attachment order is made against the Client or any distress diligence execution or other legal process is levied on any property of the Client.



5.1. Upon termination of this Agreement pursuant to the provisions of clause 4 above the Client shall pay to the Service Provider on demand all sums payable under this Agreement up to the date of termination.



6.1. Upon termination of this Agreement by the Client, the Client shall forthwith pay to the Service Provider all sums payable under this Agreement.



7.1. The Service Provider warrants that it has valid third party insurance policies covering accidental and other damage to Clients’ effects, professional negligence, and other reasonable risks to the Client.



8.1. Any notice or other information required or permitted to be given by either party under this Agreement shall be deemed to have been validly given if served personally upon that party or if sent by first class pre-paid post to the address of that party as stated above or his/her last known address.

8.2. Any notice or other information sent by first class pre-paid post shall be deemed to have been received by the other party within 48 hours after the date of posting.



9.1. The initial Agreement shall be deemed to be made on the date when it is signed by the Service Provider, or when the Service commenced, whichever is the earlier.

9.2. Further extensions of the Agreement by way of subsequent supply will be deemed to be made on the date when the Summary is signed by the Client.



10.1. Where two or more persons are stated to be the Client in Part 1 of the Schedule, each of those persons shall be jointly and severally liable for the performance of the obligations of the Client as set out in this Agreement.



11.1. To verify the identity and suitability of supplied staff, and that they meet the specifications agreed and listed in the Summary.

11.2. To provide induction to supplied staff from the Service Provider who have not previously attended the premises covering: introduction to the premises and all required health and safety matters; introduction to systems and management requirements of the Practice including infection control; introduction to all the Practice’s employees with whom the agency staff will work and/or report to; clear statement of role and responsibilities; legible and accessible list of emergency contacts.

11.3. Be punctual for appointments and be at the designated location.

11.4. Services that are to be provided within a private dwelling, permission to carry out that service must be given by the legal owner/occupier of the dwelling.

11.5. Services that are provided within a workplace must submit written permission from a senior member of staff to allow us to vaccinate at that location. An out of view location, such as a separate room, is required to provide privacy for patients, as they receive their treatment.

11.6. Locations where services are provided must be clean, well lit, indoors, dry and animal free.

11.7. Any damages, intentional or accidental, will require reimbursement for repairs or replacement in full. Plus any admin costs and loss of earnings we deem appropriate.


12.1. To supply staff in accordance within the requirements of the service user. Where required staff are registered health care professionals with governing bodies such as General Medical Council (GMC), Health and Carers Professionals Council (HCPC), Nursing and Midwifery Council (NMC) etc.

12.2. To supply staff who meet the Regulations and Minimum Standards set out by national guidelines in order to provide services.

12.3. To ensure that all staff supplied have with them Proof of Identity; confirmation of a current and suitable Criminal Records check; confirmation of a current negative check; confirmation of two suitable references; confirmation of current and appropriate qualifications and in the case of general practitioners, registration with the General Medical Council.

12.4. To ensure that all staff supplied have up to date training and are assessed as competent in health and safety awareness, moving and handling, fire safety, first aid and CPR, medications administration, and management.

12.5. Be punctual and stick to time frames as requested. However, there may be times when, such as events out of our control or stock accusation, we may be late, have to cancel or rearrange appointments. You will be informed of this happens and rescheduled as necessary.

12.6. All services and treatments provided will have the benefits as well as risks explained prior to any treatment occurring. Aftercare information will be given where appropriate.

12.7. Any adverse reactions, such as anaphylaxis, which may occur from treatments given, will be treated immediately. Staff are trained and equipped to manage these situations and a referral to the ambulance service may be required. However, you will not be charged additionally for this service, statements will be taken and the incident reported to the relevant authorities and services. We are required to pass your personal details on to them, who are also bound by the strict data protection laws we are.

12.8. At times when our staff feel that a person may be at risk of harm we will report to the relevant authorities such as social services, safeguarding teams or the police



In order to provide any service we will require your consent. This will be taken in 2 forms: Implied consent and written consent. Without a patients consent, no treatment will occur. For younger patients such as children we will require consent from a parent or guardian in order to administer/provide any treatment or diagnostic services. Those patients that are detained under the mental health act or lack the capacity to make an informed decision themselves, next of kin or power of attorney will have to make the decision on their behalf. This may also require a ‘best interest’ assessment being carried out. 



During your treatment if you require a chaperone we are able to accommodate for this, we can provide one for the patient or they can provide their own such as a relative or career. Please note that if you wish for us to arrange a chaperone this will be at an additional expense.



From time to time we may have students, trainees or observers out working with us and visiting patients. They will be supervised at all times by a competent and experienced member of staff, as well as inspectors form organisations such as the Care Quality Commission and HSE, if you do not wish this to happen then please let us know in advance.



For vaccinations that are required purely for health reasons, such as HPV and shingles can be administered when you require them. Vaccinations required for travel purposes, contact needs to be made with us a minimum 4 – 6 weeks prior to departure; this is due to some vaccines requiring multiple doses and giving time for the vaccine to take full effect.  We understand that this isn’t always possible and we will endeavour to provide treatment that meets your needs. Risk assessments are carried out prior to any vaccinations being administered; this is a form where we need your personal information, medical details, previous vaccinations and information on your trip abroad. With this information and using up to date information on the country/countries you plan to visit provided from The National Travel Health Network and Centre (NaTHNaC). We then inform you of the vaccines that are recommended. We do not upsell, by offering your more vaccinations then are required, nor do we force you to have all of the vaccines that are recommended. Any vaccinations that are recommended and are refused to be administered by the patient or employer, this will be documented. Please be aware that if either the patient or employer refuse any of the recommended vaccinations and subsequently contract the disease as a result, Yorkshire Primary & Community Care Services (YPCHealth) Ltd will not be held accountable. All risks and benefits will be explained to the patient prior to treatment.



We will endeavour to provide an appointment time that is suitable for you and we offer appointments during ‘normal working hours’ as well as evenings and weekends. When booking an appointment time we will provide you with a time slot within a window at your chosen location. If a more specific time is required we will do our best to meet your requirements to fit in with your diary.


If appointments need to be cancelled or rearranged the patient/organisation needs to let us know as soon as possible so that we can accommodate the changes as best as possible. This is also to reduce any potential vaccine wastage as they are a valuable commodity and legislation requests it. Yorkshire Primary & Community Care Services (YPCHealth) Ltd requires a minimum of 72 hours for any rearrangements or cancellations. Rearrangements and cancellations made within 72 hours may be subject to an admin fee and deposits lost. This is unless other arrangements have been made and agreed with us.



If Yorkshire Primary & Community Care Services (YPCHealth) Ltd attends a location for a home/onsite visit and the patient is not present or refuses treatment that has been pre-planned, the full cost of the treatment includes any additional fees will be required in full. No shows of clinic appointments will result in no refunds provided.


We provide Covid-19 PCR and Antigen testing for travel; we do this by taking samples from patients and sending them to an external laboratory for testing, results are received via an online portal and then these results are forwarded onto the patient by email, this speeds up the process of testing and getting results. This is a diagnostic service only, however, we can give general advice about the results and refer you to other services for specific advice you require. Please leave at least an hour after eating before your appointment. 

We will work as hard as we can to make the process of testing and getting the results as convenient and as straightforward as we can for you. You should contact us at least 5 days before your travel date so that we can plan for your specific requirements, confirm our availability and so we can inform the testing lab of the sample they will receive. Normal turnaround times for lab results are the next day up to 23:59. It is unlikely that these turnaround times won’t be met, assuming we have had time to plan for you and we will do everything we can to make sure you get the results within the time you require them.  

We cannot guarantee these turnaround times and cannot take responsibility for any travel disruption or any costs associated with not being able to travel. We cannot be held liable for ANY of the costs incurred due to late lab results. We will not be held liable for having a positive Covid-19 test result and/or ANY costs relating to this. Please check with your travel insurance and/or travel provider for further advice with regards to this.

If you test negative for COVID-19, you probably were not infected at the time your sample was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection when your sample was collected and that you could test positive later. You could also be exposed at a later point and then develop illness. In other words, a negative test result does not mean you won’t get sick later. This means you could still spread the virus.

Self Testing Kits: - It is the buyer's responsibility to ensure the correct test is purchased to meet your needs and that it is carried out correctly and at the correct time interval. It is the customer's responsibility to make sure the data submitted is correct, as this can delay the testing process and result in extended turnaround times if not.  Postal services are reduced on a weekend, please remember postal kits will take longer to gain results during these times. Self-test antigen kits registered through our website will take less than 4 hours to receive travel certificates on receipt of a negative test. It is the user's responsibility to make sure the test is carried out correctly, photographs are not blurry and the data entered is correct. If this is not carried out correctly this can result in delayed results

Refunds – No refunds for testing will be made if the testing process has been carried out. No refunds will be given for an inconclusive or positive Covid-19 test result or if travel disruptions occur due to longer than expected turnaround times for results. If a test kit has been purchased in error and a refund is requested prior to dispatch of tests, a £20 admin fee will be charged. No refund can be given once tests have been dispatched as these cannot be reused, this is to reduce the spread of Covid-19, however, the test kit can be used at a later date. Refunds for self-test antigen kits cannot be given due to the unique serial numbers issued, however, these can still be used at a later date or transferred to another person.



("Yorkshire Primary & Community Care Services (YPCHealth) Ltd" / "we" / "our" / "us"). We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”).  We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at info@ypchealth.co.uk.

See our privacy policy for more information.